Privacy Policy — The Laurel Hotel

Last updated: 01/11/2025

At The Laurel Hotel, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect the personal information you provide when making enquiries, booking events, or interacting with us online.

1. Personal Information We Collect

When you submit an enquiry through our website forms, social media, or Meta Lead Ads, we may collect the following personal information:

  • Name

  • Email address

  • Phone number

  • Details relevant to your event (e.g. date, type, guest count)

2. How We Use Your Information

We use your personal information to:

  • Contact you about your enquiry or booking

  • Provide information about our venue, services, and upcoming offers

  • Improve our customer service and communication

We will not sell or share your personal information with third parties for marketing purposes.

3. How We Store and Protect Your Information

Your information is stored securely via our email, booking, or CRM system. We take reasonable measures to protect your data from loss, misuse, or unauthorised access.

4. Accessing or Updating Your Information

You can request access to, correction of, or deletion of your personal information at any time by contacting us at:

📧 hello@laurelhotel.au
📞 03)86764501
📍 289 Mt Alexander Road, Ascot Vale VIC 3032

5. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.

The Laurel Hotel

289 Mt Alexander Rd Ascot Vale VIC AU 3032

thelaurelhotelav@gmail.com

https://www.laurelhotel.au/members

Messaging Terms & Conditions

The Laurel Hotel | 289 Mt Alexander Rd Ascot Vale VIC AU 3032

General

When you opt-in to the service, we will send you a message to confirm your signup.

By opting into messages, you agree to receive recurring automated marketing and informational text messages from The Laurel Hotel. Automated messages may be sent using an automatic telephone dialing system to the mobile telephone number you provided when signing up or any other number that you designate.

Message frequency varies, and additional mobile messages may be sent periodically based on your interaction with The Laurel Hotel. The Laurel Hotel reserves the right to alter the frequency of messages sent at any time to increase or decrease the total number of sent messages. The Laurel Hotel also reserves the right to change the short code or phone number or alphanumeric sender where messages are sent

Your usual message and data rates may apply. If you have any questions about your text plan or data plan, it is best to contact your mobile provider. Your mobile provider is not liable for delayed or undelivered messages.

Your consent to receive marketing messages is not a condition of purchase.

Carriers

Carriers are not liable for delayed or undelivered messages.

Cancellation

Messages will provide instructions to unsubscribe either by texting STOP or through an included link. After you unsubscribe, we will send you a message to confirm that you have been unsubscribed and no more messages will be sent. If you would like to receive messages from The Laurel Hotel again, just sign up as you did the first time and The Laurel Hotel will start sending messages to you again.

Info

For support regarding our services, email us at thelaurelhotelav@gmail.com or, if supported, text \"HELP\" to our messages at any time and we will respond with instructions on how to unsubscribe. If we include a link in messages we send you from The Laurel Hotel, you may also access instructions on how to unsubscribe and our company information by following that link.

Transfer of Number

You agree that before changing your mobile number or transferring your mobile number to another individual, you will either reply \"STOP\" from the original number, unsubscribe using the link included in our messages (if one is provided), or notify us of your old number at thelaurelhotelav@gmail.com. The duty to inform us based on the above events is a condition of using this service to receive messages.

Privacy

If you have any questions about your data or our privacy practices, please visit our https://www.laurelhotel.au/members.

Messaging Terms Changes

We reserve the right to change or terminate our messaging program at any time. We also reserve the right to update these Messaging Terms at any time. Such changes will be effective immediately upon posting. If you do not agree to a change to these Messaging Terms, you should cancel your enrolment with our messaging program. Your continued enrolment following such changes shall constitute your acceptance of such changes.