Privacy Policy — The Laurel Hotel

Last updated: 01/11/2025

At The Laurel Hotel, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect the personal information you provide when making enquiries, booking events, or interacting with us online.

1. Personal Information We Collect

When you submit an enquiry through our website forms, social media, or Meta Lead Ads, we may collect the following personal information:

• Name

• Email address

• Phone number

• Details relevant to your event (e.g. date, type, guest count)

2. How We Use Your Information

We use your personal information to:

• Contact you about your enquiry or booking

• Provide information about our venue, services, and upcoming offers

• Improve our customer service and communication

We will not sell or share your personal information with third parties for marketing purposes.

3. How We Store and Protect Your Information

Your information is stored securely via our email, booking, or CRM system. We take reasonable measures to protect your data from loss, misuse, or unauthorised access.

4. Accessing or Updating Your Information

You can request access to, correction of, or deletion of your personal information at any time by contacting us at:

📧 hello@laurelhotel.au
📞 03)86764501
📍 289 Mt Alexander Road, Ascot Vale VIC 3032

5. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.